GENERAL CONDITIONS FOR RENTING A CAMPER

By accepting these general conditions of rental of campers, both parties, i.e. the lessee and the lessor, are obliged to respect them to mutual satisfaction. The lessee undertakes to treat the vehicle as a good master during the rental period and will not intentionally destroy or expose it to danger.

1. RESERVATION DATE AND PAYMENT TERM

1.1. When applying for a reservation of a camper, the lessee indicates the box: "I agree with the general terms and conditions of the rental", which confirms that he has read, understood and agrees with these terms. When the lessee receives a confirmed reservation from the lessor, everything stated in these terms becomes a legal obligation for the lessor and the lessee.

1.2. In the case of a telephone reservation, it is assumed that the lessee is familiar with the general terms and conditions of the rental and agrees with them. The condition for the validity of such a reservation is to pay the bill in accordance with the currency.

1.3. The lessee has 3 working days from the confirmation of the reservation for the payment of 50% of the total rental amount. After the lessor receives the payment, the camper is reserved. If the lessor does not receive the payment within the specified period, the offer expires and is considered invalid.

1.4. The remaining rental amount (the second half of the total rental amount) is paid no later than 30 days before departure, otherwise the booking of the vehicle is considered cancelled.

1.5. For bookings made less than 30 days before the start of the lease, the entire rental amount must be paid within three business days.

2. Price

2.1. The rental price is calculated according to the rental price list published on our website and varies depending on the vehicle and the term.

2.2. Rental price = (number of days x price per day) + fixed costs + accessories*

• Additional equipment is charged and is included in the rental price only if you choose it.

2.3. Price includes:

• 2.3.1. Rent a camper for a selected or agreed period of time;

• 2.3.2. Fixed costs including: handover, toilet chemicals, gas, 1-2 full gas bottles, external and internal cleaning;

• 2.3.3. Administrative costs in the amount of EUR 50 not specified (included in the service), arising when booking a vehicle;

• 2.3.4. 25% VAT;

• 2.3.5. Compulsory and Casco insurance with franchise of 1%;

• 2.3.6. Green card;

• 2.3.7. Limited number of kilometers (350 km / day) - the number of kilometers traveled is charged when the camper returns, i.e. 0.45 € / km (except for leases longer than 2 weeks);

• 2.3.8. Selected accessories.

2.4. Price does not include:

• 2.4.1. Fuel, AdBlue;

• 2.4.2. Toll;

• 2.4.3. All possible violations that occurred during the rental of the vehicle, even after its expiration, are the responsibility of the lessee.

3. CANCELLATION, EARLY REFUND, FORCE MAJEURE

3.1. Cancellation:

• 3.1.1. The lessee who rented the camper has the right to cancel the reservation in writing. In this case, it is charged:

  • 3.1.1.1. 10% of the total value of the rental in case of cancellation more than 45 days before the date of departure;

  • 3.1.1.2. 50% of the total value of the rental in case of cancellation from 44 to 30 days before the planned departure;

  • 3.1.1.3. 90% of the total value of the rental in case of cancellation 30 days or less before the date of departure.

• 3.1.2. The lessee who cannot use the rent may transfer his reservation to another person.

• 3.1.3. In the event that the lessee does not take over the camper, this is considered a cancellation after the beginning of the rental period, and the lessor reserves the right to deny the entire advance of the rental of the camper.

• 3.1.4. For each change of the already confirmed reservation, the lessor charges the lessee 50 EUR administrative costs. In no case referred to in this paragraph shall the lessor be liable for the damage.

3.2. An early return of money:

• 3.2.1. If the lessee terminates the lease at his own request earlier than specified in the contract, the lessor is not obliged to refund the amount for the remaining rental days upon return.

• 3.2.2. The parties agree, and the lessee specifically agrees, that in the event that the lessee violates the agreement – annex in any provision, the lessor may immediately take over the camper. The lessee shall waive any claims arising therefrom.

3.3. Force majeure:

• 3.3.1. In the event of force majeure or an event that would impede the rental of the camper and is beyond the control of the lessor, e.g. earthquake, flood, state ban, epidemic and other natural disasters, the paid amount will be returned in the form of a voucher valid for 2 years.

• 3.3.2. In the case of a damaged or defective camper, which is the result of an accident or malfunction of the previous lessee, the lessor may provide the lessee with an equivalent vehicle (age, brand, equipment) or a vehicle of a higher standard of price and quality, without surcharge, or arrange another term of use for the rental of the camper or refund the amount paid.

• 3.3.3. In the event of force majeure or events outside the lessor's control, while the vehicle is on the road, the lessor bears no liability (e.g. for engine, chassis and living room failures, if the vehicle is regularly serviced). The lessee must act like a good master.

• 3.3.4. The lessor is not responsible for delays, changes or inability to use the camper due to weather conditions, natural disasters or other extraordinary circumstances that cannot be affected.

4. Deposit

4.1. The lessee is obliged to make a deposit no later than the day of pickup of the camper. The deposit is from 1,500. 00 to 3,500. 00 EUR. The deposit is intended to cover any costs that may arise during the rental period, such as:

• 4.1.1. 1% deductible franchise and loss of bonus for Casco and basic insurance in case of accident or theft of vehicle. If the lessee is involved in several adverse events, he is obliged to pay the lessor a franchise for each adverse event, regardless of guilt. If in any procedure it turns out that the lessee is not responsible for the damage caused, and another participant or his insurance company compensates the lessor for all the damage, the lessee is entitled to a refund of the amount in the amount of the deductible franchise;

• 4.1.2. Minor damage to the vehicle (up to the full amount of deposit);

• 4.1.3. Equipment that is missing or damaged.;

• 4.1.4. Damages not included in Casco insurance;

• 4.1.5. There will be a delay in the return of the camper;

• 4.1.6. In case of damage to the vehicle covered by the insurance company, without deductible franchise: natural disasters, burglaries, vandalism, fire – an amount of 75 € is charged to solve the case of damages.

4.2. The entire amount of the deposit shall be returned to the lessee if the vehicle is returned on time, undamaged and arranged in accordance with these general conditions. The deposit is refunded within seven (7) working days after the return of the camper. In the event of damages or a dispute, the deposit is withheld until the case is resolved.

4.3. LIABILITY FOR LOST FUTURE RENT

If due to the damage caused during the rental of the camper, it is not possible to rent the vehicle to the next lessee with an already confirmed reservation, the lessee is also responsible for the compensation of the actual lost income based on these reservations, which cannot be realized while the damage is being removed. The cost of the lost lease can be charged from the deposit, and if it exceeds the amount of the deposit, the lessee is obliged to make up the difference. The loss of the future lease refers exclusively to the terms for which there is a confirmed reservation, which the lessor will document to the lessee upon request.

5. DOWNLOAD, RETURN, CLEAN

5.1. Take over the camper:

• 5.1.1. Campers can be picked up Monday through Friday from 2pm to 4pm. In the event that the previous lessee fails to return the vehicle on time, the lessor reimburses the next lessee a proportionate part of the rent until the time when the vehicle is available or agrees to extend the term, if possible.

• 5.1.2. The vehicles were cleaned, with a full fuel tank and one bottle filled with gas.

• 5.1.3. The complete camper (equipment, mechanics, bodywork, engine, etc.), the operation of the device in the camper is checked and a transceiver record is drawn up which is an integral part of the camper rental agreement. The lessee is responsible for recording the condition of the vehicle and a list of possible defects such as damage, missing equipment, etc. All established damage is photographed and documented.

5.2. Return of the camper:

• 5.2.1. The return of the camper is made on the last day of the rental from 8: 00 to 10: 00. It is not possible to extend the lease without prior agreement (written in the delivery minutes or subsequent e-mail, SMS).

• 5.2.2. In case of delay in the return of the vehicle, the lessee is obliged to pay:

  • 5.2.2.1. 100 € for up to 4 hours delay,

  • 5.2.2.2. 350 € for a delay of more than 5 to 12 hours,

  • 5.2.2.3. Full deposit amount in case of delay of more than 12 hours,

  • 5.2.2.4. In case of a delay of more than 24 hours, with the above costs, another € 250 for each subsequent day of delay.

5.3. The lessee returns the vehicle in the following condition:

• 5.3.1. Empty waste water tank,

• 5.3.2. Empty and beautifully cleaned toilet cassette and toilet bowl + filled chemicals,

• 5.3.3. Full fuel tank (Diesel) and AdBlue,

• 5.3.4. Rough-cleaned camper (ready for thorough cleaning).

5.4. In the event of non-compliance with the above items, the deposit will be deducted:

• 5.4.1. 80 € for toilet cleaning,

• 5.4.2. 30 € for additional cleaning,

• 5.4.3. € 10 for the return of the wet tendon,

• 5.4.4. 8 € for waste water.

5.5. In the case of an uncharged fuel tank, the lessee will be charged fuel costs and EUR 20,00.
5.6. In the case of an unloaded AdBlue container, the lessee is charged AdBlue at a price of 3.5 €/l and 10 €.

5.7. Smoking is not allowed in the vehicle. If the vehicle is smoked (the smell of smoke remains in the vehicle), a fine of € 1,000.00 is charged.

5.8. Upon return, the transceiver shall determine the condition of the vehicle and check the operation of all devices in the vehicle. All defects and damages identified shall be recorded in the admission record. The lessee is responsible for all defects and damages that were not noticed during the pick-up. In case of force majeure (delay in the return of the vehicle), the lessee is obliged to inform the lessor by phone about the reason for the delay and the estimated time of the return of the vehicle.

6. CONDITIONS FOR DRIVERS

6.1. Conditions to be met by the rental driver or additional camper driver:

• 6.1.1. Valid driver's license B category,

• 6.1.2. Drivers are obliged not to drive the vehicle under the influence of means that reduce psychomotor abilities (drugs, drugs, etc.),

• 6.1.3. At least 25 years,

• 6.1.4. By signing the contract, the driver confirms the accuracy of his data.

7. PROHIBITED USE OF CAMPERS.

7.1. The lessee undertakes not to use the camper for activities not permitted by law.

7.2. The use of campers is prohibited.:

• 7.2.1. For regular passenger or goods lines,

• 7.2.2. At all major gatherings, competitions, experiments or races,

• 7.2.3. Driving or towing another vehicle,

• 7.2.4. When the vehicle is not in running condition or is overloaded,

• 7.2.5. Off road,

• 7.2.6. Drive faster than the speed prescribed by law.,

• 7.2.7. Illegal acts (theft, customs or foreign exchange offence),

• 7.2.8. For the transport of dangerous goods, explosive, easily flammable, toxic or other dangerous goods,

• 7.2.9. For transporting weapons, drugs, etc.,

• 7.2.10. For further leasing of vehicles,

• 7.2.11. For driving

in war and other threatened areas,

• 7.2.12. Attending festivals, weddings, birthdays or other mass events is not allowed without the prior written permission of the lessor. If you plan to participate in such an event, be sure to contact us in advance for Agreement and possible approval.

7.3. For violation of the provisions of this agreement, the lessee undertakes to compensate the company Miholić usluge d.o.o. all the damage that would result from this, and whose amount will be determined by Miholić Usluge d.o.o.

7.4. ADDITIONAL FEE FOR UNAUTHORIZED ACTIONS
For any gross breach of contractual prohibitions (e.g. driving to illicit countries, subleasing, overloading, driving unauthorized persons), the lessor has the right to charge a penalty fee in the amount up to the amount of the deposit, unless the damage is greater, in which case the actual damage is charged.

8. TRAVEL ABROAD

8.1. With a residence permit it is possible to travel to all European countries, except those that are in a state of war or for other reasons travel to them is undesirable. You can travel to such countries only if this has been previously agreed with the lessor and if the vehicle is properly insured.

9. Repairs

9.1. In case of a malfunction on the camper during the rental period (during the trip), the lessee tries to eliminate the malfunction in the nearest authorized service center with prior agreement with the lessor. If the damage was not caused by the fault of the lessee, the lessee is obliged to submit the original invoice when returning the camper, which must be addressed to the owner of the camper. Only in this case will the lessor reimburse the lessee for the costs incurred.

9.2. If during the return of the camper it is determined that any part of the vehicle or equipment has been replaced or lost, the lessee shall be charged damages in triple the amount of the market price.

9.3. The lessee is not entitled to request the replacement of the vehicle or reimbursement of transportation costs or other costs incurred during the rental period due to a breakdown or traffic accident.

10. CONDUCT IN THE EVENT OF AN ACCIDENT

10.1. In case of an accident (traffic accident, theft, burglary, etc.), the lessee is obliged to report any damage to the police (competent in the country where the accident occurred) and is obliged to cooperate with Miholić Usluge d.o.o. in the investigation. Otherwise the insurance company will not cover the costs or will not recognize the Casco insurance.

10.2. It is mandatory to fill out the European accident report form and inform the lessor. It undertakes to do so immediately, even if the damage is minor, and in the event that it does not act as written, it will be responsible for all consequences and possible damage that the lessor would suffer as a result.

10.3. When returning the damaged vehicle, the lessee is obliged to fill out a record of the accident. The lessee is obliged to submit all relevant documentation and enclose pictures showing clearly visible damage that occurred on the camper. The police report must contain the names and information of all participants in the traffic accident, the green card number and all vehicles involved in the traffic accident.

10.4. If the lessee has fulfilled all the conditions of this annex, his liability for the direct or accidental loss of the vehicle is limited to the amount of the deductible franchise in the amount of 1% of the newly purchased value of the vehicle on the date of payment of the damage.

10.5. In the event that the lessee does not report damage from a traffic accident or any other damage to the vehicle, and the insurance company refuses to pay the damage due to the interruption of travel, it is not even obliged to provide him with a replacement vehicle. The lessee shall waive any claim in the event of such inconvenience.

10.6. The lessee shall bear all costs in the case:

• 10.6.1. Traffic accidents in which the driver of the camper was under the influence of alcohol (above 0% blood alcohol);

• 10.6.2. In the event that the insurance company refuses to pay for damage caused to the rented vehicle for any reason, the lessee is obliged to compensate the damage in full;

• 10.6.3. In case of burglary of the vehicle (covering costs according to the valid price list);

• 10.6.4. For injuries that are not the result of a car accident.

10.7. The tenant is indefinitely liable in the case:

• 10.7.1. Damage due to excessive load (the total permissible weight of the vehicle is 3500 kg);

• 10.7.2. Transport of prohibited substances and persons with defective documents or without documents;

• 10.7.3. ukratko in short, for anything that is not permitted by the legislation of the Republic of Croatia or another state.

11. Insurance

11.1. The camper is compulsory Casco insured with 1% of the franchise.

12. RESPONSIBILITY OF THE LESSEE

12.1. The tenant must treat the camper as a careful and conscientious owner. The camper can only be operated by the driver specified in the contract. Must comply with road traffic regulations.

12.2. The lessee undertakes to pay all possible costs or penalties that the competent authorities would forward to the lessor as the owner of the vehicle.

12.3. The lessee is liable for the damage caused by his own fault in the value of the deductible franchise within the Casco insurance and in this connection compensates for the loss of the bonus.

12.4. In the event of damage caused by an unauthorized driver or because of excess cargo, in short, because of anything that is not allowed to be used, the lessee is liable without limitation.

12.5. In case the insurance company refuses payment for any reason, the lessee is also obliged to settle the damage himself.

12.6. He is fully responsible for damages not caused by a traffic accident and for all damages caused in the interior of the camper, as well as for all damages not covered by insurance, where the amount of damage (liability) may exceed the amount of deposit.

12.7. When leaving the camper, he is obliged to always carry with him documents and keys of the camper because this is a condition for paying the insurance premium from kasko insurance in case of theft. For violation of this duty, the lessee is responsible to the lessor according to the general rules of kasko insurance on liability for damage, i.e. it is responsible for the whole value of the camper.

12.8. All vehicles are equipped with all necessary documents and the lessee is fully responsible for everything.

13. RESPONSIBILITY OF THE LESSOR

13.1. The lessor makes sure that the vehicle is technically flawless, without any defects that could cause an accident.

13.2. The landlord is not responsible for items left or forgotten in the camper.

13.3. In any case, do not use d.o.o. does not assume any liability for damages in connection with this item.

13.4. The lessor is not liable for indirect costs or damages (e.g. lost flights, accommodation, tickets) resulting from vehicle malfunction, accident or other reasons outside the control of the lessor.

14. CAMPING AND USE OF CAMPERS OUTSIDE OF CAMPSITES

14.1. The lessee undertakes to comply with the rules permitted in each country to which he or she will travel.

14.2. The lessee is responsible for all taxes, fines and possible fees related to improper or unauthorized parking or camping, and at the same time, in case of possible seizure of the camper by the competent authorities, he is obliged to reimburse the lessor for all costs related to this and to compensate him for the loss of income in case such an operation means postponing the return of the camper to the lessor.

15. PERSONAL DATA (GDPR)

15.1. The lessor declares that all personal data that he will obtain from the lessee or his companions for the purpose of concluding this agreement will be carefully kept and used exclusively for the purposes of the realization of the rental agreement.

15.2. The data of the lessee may be passed on to third parties only for the purpose of resolving:

• 15.2.1. Insurance cases;

• 15.2.2. Traffic violations or other penalties committed during the rental of the camper.

16. VEHICLE TRACKING

16.1. The vehicle is equipped with a GPS locator for security and easier tracking in case of theft.

17. COMPETENT COURT

17.1. The parties undertake to endeavour to resolve any disputes arising out of this agreement by mutual agreement.

17.2. The contracting parties agree that disputes arising from this agreement will be resolved on the basis of the provisions of the contract and these general terms and conditions, and if the subject matter is not regulated by the contract or the general terms and conditions, the legislation of the Republic of Croatia shall apply.

17.3. If the parties cannot resolve the dispute by mutual agreement, in case of non-compliance with contractual clauses or other possible disputes, the court in Zagreb has jurisdiction.

 WE WISH YOU A SAFE AND HAPPY RIDE!